Complaints and returns

Complaints

  1. The buyer has the right to complain about the purchased goods.
    1. The complaint may be submitted in the form of an e-mail sent to the address sklep@mmstore.pl
    2. The complaint should contain the Buyer's precise contact details so that it is possible to contact the Buyer, the exact reason for the complaint and the Buyer's claims against the Seller.
    3. In the case of contracts concluded with Buyers having the status of consumers, complaints due to non-compliance of the Goods with the contract are considered in accordance with the Act of 27 July 2002 on specific conditions of consumer sales and on the amendment of the Civil Code.
    4. In the case of complaints filed by Buyers who are not consumers, the relevant provisions of the Civil Code in the field of warranty apply. In the event of an unjustified complaint, all costs related to the complaint will be covered by the Buyer who is not a consumer.
    5. The rights of the Consumer resulting from the non-conformity of the Goods with the contract or the Buyer who is not a Consumer under the warranty for defects do not limit the rights of the Buyer resulting from the guarantee granted by the guarantor – on the terms indicated in the warranty document.

Withdrawal from the contract

  1. The Buyer with the status of a Consumer has the right to withdraw from the agreement without giving a reason within 14 days from the date of handing over the purchased goods.
  2. In order to withdraw from the agreement, the Buyer should send an appropriate statement to the Store's address or via e-mail to the address of sklep@mmstore.pl
  3. In the event of effective withdrawal from the contract by the consumer, he is obliged to return the goods at his own expense, immediately, but not later than 14 days from the date of withdrawal from the contract. To meet this deadline, it is sufficient to send the goods to the Seller's address before its expiry.
  4. The money will be returned by the Seller to the Buyer's bank account, by postal order or in person at the Store's headquarters, depending on the Buyer's will.
  5. In the case of other Buyers who do not have the status of a consumer, the rules and deadlines for withdrawal from the agreement are regulated by the provisions of the Civil Code.