The buyer has the right to claim the purchased goods.
The complaint may be submitted by e-mail, sent to the address email@example.com
The complaint should contain the exact contact details of the Buyer that it was possible to contact the buyer, the exact cause of complaints and claims of the Buyer to the Seller.
In the case of contracts concluded with Buyers having the status of consumer complaints due to lack of conformity dealt with in accordance with the Act of 27 July 2002. On specific terms of consumer sales and amending the Civil Code.
In the case of a complaint filed by the Buyers who are not consumers, the relevant provisions of the Civil Code in terms of the warranty. In the case of unjustified complaints all costs associated with the claim will cover the buyer who is not a consumer.
Permissions Consumer Goods resulting from non-compliance with the agreement or the Buyer is not a Consumer under the warranty for defects not limit the rights of the Buyer under the guarantee provided by a guarantor - the conditions specified in the guarantee document.
Termination of the contract
Buyer possessing the status of consumer is entitled to withdraw from the contract without giving any reason within 10 days from the date purchased.
In order to withdraw from the contract buyer should send a statement to the address of the shop or via e-mail, address firstname.lastname@example.org
In the case of an effective withdrawal the consumer is obliged to return the goods at its own cost immediately, but not later than 14 days from the date of withdrawal. To comply with the deadline, you must send the goods before the end of the address of the Seller.
The money will be refunded by the Seller to the Buyer's bank account, money order, or personally in the store depending on the will of the Buyer.
For other Buyers do not have the status of consumer rules and terms of withdrawal is governed by the Civil Code.